Table 2.

Example of qualitative analysis

Categories	Sub-categories	Example codes	Examples of extracts from the data
Lack of support and time	Need technical support Maintaining dual systems Additional workload After hour recalls	LHWs had difficulties in maintaining two systems	‘Some of them struggled to use paper and the phone. So I either carry on with the paper or I carry on with the phone … ’
Communication and interpersonal challenges	Users struggled adapting to mHealth LHW-facility staff relationships	LHW: difficulties in the beginning because not familiar with smart phone	‘like I’ve said, in the beginning when I first went for this training I was nervous. Because I have never used something like this in my life. The only time I might have used a phone, then it was a phone with buttons. But it’s not these modern phones.’
Closing recalls and referrals	Facility staff communication delay System description Immediacy	NC: mH offered immediacy to LHW-facility communication	‘And when I walk in there the sister would quickly tell me, listen, I’ve passed on this or that to the tablet, or I’ve given this and that to that person. And almost miraculously, when I get to those carers and I’ve already got it from the sister early in the morning, then I get to the CCWs: you know what, I got this and that referral.’
Effects of mHealth	Remote settings Improved communication and reporting Improved recalls Paper vs mHealth	NC: very difficult to get data from remote living LHWs	“ … I got those every second week. I had to arrange it with them because we have to stick to our petrol budget; in other words, I can’t drive to [Place A] and [Place B] every week. I was able to go about once a month, and then I had it delivered every second week at the [Place C], that’s the satellite, so I had an arrangement with that man that I would collect it on a Friday.”

Categories, sub-categories and example codes and quotes (sub-category in bold where codes and quotes are related).