Table A1.

Recall and referral reason categorisation

	Description
Children < 5	Checking that immunisation, deworming, and Vitamin A injections were up-to-date, and monitoring their growth and nutrition status
Diagnostic tests (excluding TB/HIV/AIDS)	Clients to collect test results or have a blood test done for non-communicable diseases
Facility appointment reminders	LHWs reminded clients about appointments or informed them about rescheduled appointments
Finding defaulting clients	Clients who have missed facility appointments, or whom the LHWs were concerned that they are not adhering to their treatment
Male medical circumcision	Encouraging males to have medical circumcision done; applied to referrals only
Medication collection	Reminding clients to collect their medication at the facility
Non-communicable disease care	Facility care for clients on hypertension and/or diabetes treatment
Obstetrics/Gynaecology	Females were referred or recalled for maternal care, such as papsmear tests, routine antenatal visits, and family planning advice
Physical symptoms	People who complained about aches, swollen limbs, skin rash, and similar symptoms; applied to referrals only
TB/HIV/AIDS care	Routine check-up visits
TB/HIV/AIDS testing	Encouraging community members to be tested for TB and HIV/AIDS; applied to referrals only
Other	A variety of issues, including wound care, eye care, having to see the occupational therapist or social worker, and mental healthcare. It also included unspecified reasons, when the recall/referral simply stated that the client needed to seek care at the facility