Table 1.

Themes and categories with code frequency

	Interviews	Focus Groups	Total
Hospitalization procedure	102	35	137
Emergency Room admission	22	7	29
Hospital Stay	8	4	12
Hospital discharge	46	8	54
in-hospital procedures	26	16	42
Health literacy around patient’s condition	118	51	169
Background	23	20	43
Diagnose	38	14	52
Disease improvement	13	4	17
Knowledge about symptoms	13	4	17
Poor knowledge	31	9	40
Information content	163	41	204
Information on the admission	37	11	48
Information provided by physician	53	16	69
Understanding of the information	63	11	74
Lack of information	10	3	13
Satisfaction	85	37	122
Satisfaction with healthcare professionals	28	7	35
Satisfaction with services	22	3	25
Complaints	12	20	32
Discomfort	23	7	30
Professional-patient relationship	48	17	65
Trust with the professional	5	4	9
Shared decision making	6	0	6
Professional care	26	11	37
Patient proactivity	25	10	35
Family context	6	3	9
Behaviour & attitude	19	7	26
Total	530	189	719