Table 2.

Details of the Organisational Health Literacy Responsiveness (Org-HLR) assessment process implemented at each site.

Site	Rationale for Participating	Approach to Assessment	Participants
Site #1 Large community health service	To establish a baseline of current organisational practice and performance. A follow-up assessment to be completed in two years to determine progress.	Health literacy action plan already in place—opted not to undertake the reflection and priority setting activities. Two self-rating workshops (2 h each) were delivered. The first covered assessment dimensions 4, 5 and 6. The second covered assessment dimensions 2, 3 and 7.	A group of practitioners (N = 9) from various teams participated in the first workshop. A group of managers/senior managers (N = 3) participated in the second workshop.
Site #2 Large public hospital	To establish a baseline of current organisational practice and performance, as well as to identify and prioritise actions for implementation.	Due to time constraints, the organisation opted not to undertake the reflection and priority setting activities. Two self-rating workshops (1–2 h each) were delivered.	Practitioners and managers (N = 11) from various disciplines from the medical department participated in the workshops.
Site #3 Medium community health service	To identify gaps in health literacy work undertaken to date, identify and prioritise new actions for the future, and engage staff from across a wider range of teams in the planning and implementation of health literacy activities.	Implemented the Org-HLR process in full. A combined reflection and self-rating workshop (4 h) and a priority setting workshop (2 h) were delivered.	Practitioners and managers (N = 13) from various teams across the organisation participated in the whole process.
Site #4 State wide not for profit (social service)	To increase staff awareness of health literacy and to increase their engagement in health literacy activities.	Implemented the Org-HLR process in full. Two self-rating workshops (3 h each) and a priority-setting workshop (2 h) were delivered. The first self-rating workshop incorporated reflection activity.	Practitioners and staff (N = 7) from various teams across the organisation participated in the whole process.