Table 3.

Perceived strengths of the Org-HLR tool and process.

Strength	Description	Example Quote
Evidence-based	The Org-HLR tool was informed by empirical research and developed in the Australian context.	“Staff value and appreciate the evidence base that the work has come from.”
Appropriate scope and breadth	The scope and breadth of the Org-HLR tool is comprehensive and appropriate for assessing whole of organisation health literacy responsiveness.	“It needs to be broad… If you’re looking at a whole of organisation approach to something, you do have to have a broad assessment.”
Logically structured	The Org-HLR tool is logically and appropriately structured into relevant assessment dimensions and sub-dimensions.	“The way it has been broken down into the different domains of leadership and culture, and workforce… I found that really helpful… it is good to break it down into those subsections, otherwise it can be overwhelming.”
Facilitated workshop format (conversation-based).	The workshops format encourages participation from a broad range of people, which enables cross-team conversations, collaboration, team building and knowledge exchange.	“It was good to have people from different parts of the organisation… Having that diversity (of staff representation) is really useful…” “There was something different about this process. What I liked about this process that was different was the conversational component… There was that thing of really hearing (other) experiences.”
Generates both quantitative and qualitative data	The use of a quantitative rating system supports the identification of strengths and limitations, as well as the benchmarking and monitoring of improvements over time. The qualitative component supports the documentation of examples that may inform planning.	“I think the item level (rating) is important because it can drive some of that conversation around what our weaknesses and strengths are.” “The other thing I really like about the rating is that idea of being able to go back and do it again and see change.” “Examples are good. Getting people to think about, reflect on examples and jot them down, and sharing that is useful.”