Table 4. Results of exploratory factor analysis (EFA) of 38 facility-level quality variables from 124 high-volume facilities.

Domain (α)	Variable	Factor Loading
Client Satisfaction (0.79)	Proportion of clients who felt their wait time was at least reasonable	0.3001
	Proportion of clients who felt they were treated very well by other staff at facility	0.7048
	Proportion of clients who felt they were treated very well by the providers at the facility	0.9318
	Proportion of clients for whom the provider demonstrated good counseling skills (composite)	0.8251
Readiness for Choice & Management Support (0.60)	External supervisory visits occur at least quarterly, or at least 4 times in the past year	0.2324
	Written guidelines/protocols for family planning (FP) services in place	0.6144
	Written guidelines/protocols for integration of FP and HIV services in place	0.4794
	Written guidelines or tools to screen patients for pregnancy in place	0.4593
	Audits or reports are conducted at least quarterly	0.3722
	Standardized Method Mix (Available) Score	0.4223
	Total # FP Methods Offered	0.7050
Infrastructure & Equipment (0.68)	Facility has all equipment and supplies necessary to deliver methods offered	0.5542
	Private examination room	0.5507
	Facility infection prevention equipment (out of those surveyed)	0.6936
	Facility has basic infrastructure (electricity, running water, toilet facilities)	0.3388
Privacy, Autonomy & Dignity (0.55)	Proportion of clients who felt that they had visual privacy	0.5243
	Proportion of clients who felt that they had audio privacy	0.6869
	Proportion of clients who felt comfortable asking questions	0.6177
Information Exchange (0.63)	Proportion of clients who felt the information they received during their visit was at least enough	0.3609
	Proportion of clients who discussed side effects with provider at facility	0.6406
	Proportion of clients who discussed what to do when they have problems with the provider at the facility	0.5891
Technical Competence (0.65)	Provider provides information about different methods	0.2806
	Provider has ever received any in-service training on providing methods of family planning?	0.3021
	Provider keeps personal/financial records - a client record card/form	0.3658
	Provider helps a client select a suitable method	0.3919
	Provider explains the way to use the selected method	0.5465
	Provider explains the side effects of the selected method to clients	0.3862
	Provider explains specific medical reasons to return for follow up	0.2859
	Provider the client's family planning preferences	0.3413