Table 4. Results of exploratory factor analysis (EFA) of facility-level quality variables from 124 high-volume facilities.
| Domain (α) | Variable | Data Source | Factor
Loading |
|---|---|---|---|
| Client Satisfaction (0.79) | Proportion of clients who felt they were
treated very well by the providers at the facility |
Client Exit
Interview |
0.9610 |
| Proportion of clients who felt they were
treated very well by other staff at facility |
Client Exit
Interview |
0.6917 | |
| Proportion of clients for whom the provider
demonstrated good counseling skills |
Client Exit
Interview |
0.8179 | |
|
Readiness for Choice &
Management Support (0.65) |
Total # FP Methods Offered | Facility Audit | 0.7912 |
| Standardized Method Mix Available Score | Facility Audit | 0.4956 | |
| Written guidelines/protocols for FP services
in place |
Facility Audit | 0.6489 | |
| Written guidelines/protocols for integration of
FP and HIV services in place |
Facility Audit | 0.4531 | |
| Written guidelines or tools to screen patients
for pregnancy in place |
Facility Audit | 0.3289 | |
| Audits or reports are conducted at least
quarterly |
Facility Audit | 0.3363 | |
| Information Provision (0.89) | Proportion of clients who felt the information
they received during their visit was at least enough |
Client Exit
Interview |
0.4020 |
| Proportion of clients who discussed side
effects with provider at facility |
Client Exit
Interview |
0.6014 | |
| Proportion of clients who discussed what
to do when they have problems with the provider at the facility |
Client Exit
Interview |
0.5930 | |
| Proportion of clients asked about
reproductive goal at the facility |
Client Exit
Interview |
0.4749 | |
|
Infrastructure & Equipment
(0.63) |
Facility has all equipment and supplies
necessary to deliver methods offered |
Facility Audit | 0.6454 |
| Private examination room | Facility Audit | 0.4675 | |
| Facility infection prevention equipment (out of
those surveyed) |
Facility Audit | 0.6040 | |
| Facility has basic infrastructure (electricity,
running water, toilet facilities) |
Facility Audit | 0.3810 | |
| Privacy & Comfort (0.53) | Proportion of clients who felt that they had
visual privacy |
Client Exit
Interview |
0.6407 |
| Proportion of clients who felt that they had
audio privacy |
Client Exit
Interview |
0.6197 | |
| Proportion of clients who felt comfortable
asking questions |
Client Exit
Interview |
0.4760 | |
|
Technical Competence
(0.50) |
Provider keeps personal/financial records - a
client record card/form |
Provider
Survey |
0.3659 |
| Provider helps client select a suitable method | Provider
Survey |
0.3452 | |
| Provider explains the way to use the selected
method |
Provider
Survey |
0.5443 | |
| Provider explains the side effects of the
selected method to clients |
Provider
Survey |
0.3945 | |
| Provider discusses the client's family planning
preferences |
Provider
Survey |
0.4299 |