Table 5. Range and distribution of summative facility quality domain scores, summarized by city and by facility type.
| Category | n | Client Satisfaction
(range: 0.0 to 3.0) |
Readiness for Choice
& Management Support (range: 0.0 to 6.0) |
Infrastructure &
Equipment (range: 0.0 to 4.0) |
Privacy & Comfort
(range: 0.0 to 4.0) |
Information Provision
(range 0.0 to 4.0) |
Technical Competence
(range 0.0 to 5.0) |
||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| mean | sd | range | mean | sd | range | mean | sd | range | mean | sd | range | mean | sd | range | mean | sd | range | ||
| All | 124 | 0.9 | 0.7 | 0.0 – 3.0 | 3.9 | 1.4 | 0.5 – 6.0 | 2.9 | 1.0 | 0.5 – 4.0 | 2.7 | 0.7 | 0.5 – 4.0 | 2.3 | 0.7 | 0.0 – 4.0 | 3.2 | 1.3 | 0.0 – 5.0 |
| City | |||||||||||||||||||
| Nairobi | 43 | 0.8 | 0.6 | 0.0 – 2.3 | 4.4 | 1.1 | 2.1 – 6.0 | 3.1 | 0.9 | 1.2 – 4.0 | 2.9 | 0.5 | 1.9 – 3.8 | 2.5 | 0.6 | 1.5 – 3.8 | 3.2 | 1.3 | 0.0 – 5.0 |
| Mombasa | 25 | 1.1 | 0.7 | 0.0 – 2.5 | 4.3 | 1.2 | 1.7 –5.9 | 2.7 | 1.0 | 0.7 – 4.0 | 2.4 | 0.5 | 1.7 – 3.5 | 2.0 | 0.6 | 1.0 – 3.0 | 2.7 | 1.2 | 1.0 – 5.0 |
| Kisumu | 30 | 0.6 | 0.8 | 0.0 – 2.5 | 3.5 | 1.5 | 0.6 – 5.8 | 2.7 | 1.2 | 0.5 – 4.0 | 2.6 | 0.9 | 0.5 – 4.0 | 2.1 | 0.9 | 0.0 – 4.0 | 3.4 | 1.5 | 0.0 – 5.0 |
| Machakos | 15 | 1.3 | 0.8 | 0.0 – 3.0 | 2.7 | 1.6 | 0.5 – 5.8 | 3.1 | 0.8 | 2.0 – 4.0 | 2.6 | 0.7 | 1.5 – 4.0 | 2.1 | 0.8 | 1.0 – 4.0 | 3.4 | 1.0 | 2.0 – 5.0 |
| Kakamega | 11 | 1.4 | 0.9 | 0.1 – 3.0 | 3.9 | 1.2 | 2.2 – 5.8 | 3.2 | 1.1 | 1.2 – 4.0 | 2.9 | 0.8 | 1.7 – 4.0 | 2.6 | 0.7 | 1.4 – 4.0 | 3.2 | 0.6 | 2.0 –4.0 |
| Facility Type | |||||||||||||||||||
| Public
Hospitals |
11 | 0.8 | 0.4 | 0.2 – 1.4 | 5.2 | 0.8 | 3.4 – 6.0 | 3.7 | 0.6 | 2.7 – 4.0 | 2.9 | 0.5 | 1.9 – 3.3 | 2.4 | 0.5 | 1.3 – 2.9 | 3.7 | 1.5 | 0.0 – 5.0 |
| Public
Facilities |
55 | 0.8 | 0.6 | 0.0 – 2.5 | 3.9 | 1.2 | 0.6 – 5.6 | 2.5 | 1.0 | 0.5 – 4.0 | 2.5 | 0.6 | 0.5 – 3.8 | 2.2 | 0.6 | 0.5 – 3.3 | 3.1 | 1.4 | 0.0 – 5.0 |
| Private
Hospitals |
8 | 0.7 | 0.8 | 0.0 – 1.7 | 4.5 | 1.0 | 2.1 – 5.5 | 3.7 | 0.6 | 2.8 – 4.0 | 2.9 | 0.8 | 2.0 – 4.0 | 2.4 | 0.9 | 1.0 – 4.0 | 2.8 | 1.3 | 1.0 – 5.0 |
| Private
Facilities |
50 | 1.1 | 0.9 | 0.0 – 3.0 | 3.5 | 1.5 | 0.5 – 6.0 | 3.1 | 1.0 | 0.8 – 4.0 | 2.9 | 0.8 | 0.5 – 4.0 | 2.4 | 0.9 | 0.0 – 4.0 | 3.2 | 1.1 | 0.0 – 5.0 |
Note: Summative quality domain are summarized here for descriptive purposes by city and by facility type; however, scores were applied to women in discontinuation analysis according to city-facility type categories (i.e. public hospitals in Nairobi).