Table 8.

Quotes related to the contextualisation

Interview quotes
Quote 7	ID11: It was in the midst of this reorganization when managers were dealing with crying employees who were going to be transferred and so on. And then one was asked to focus on implementing the new [common] program. There must have been a lot of other cases that we could have implemented that would have been more appropriate to implement at this moment in time…
Quote 8	Id 7: I think that it was unfortunate that we were in the midst of the reorganization while the training program was simultaneously running. I think that it was very interesting to participate in the training and that it is very important for all of us to do this. However, I think that employees may have been in a slightly different mindset as a result of the reorganization, and were more concerned about how things would change in their daily job (eg, who they were going to collaborate with later that year, what unit they would belong to, etc.). Change happens, but on this scale – once in a decade, maybe, so it is not very often.
Quote 9	ID14: I feel that they [the senior management] have not been able to fully handle the situation [with supporting line managers as part of the training), which I believe—yet again—is the result of the timing. If it was not for the reorganization that was occurring in the midst of everything, then I think the senior management would have focused more on supporting us.