Table 3.
Description of clients who completed the Client Satisfaction Questionnaire (CSQ; n = 995) and predicted impact of client variables on CSQ score in univariable linear regression.
| Client characteristics | Predicted impact on CSQ score (CI) | P | |||
|---|---|---|---|---|---|
| Age in years (n = 929) | Mean = 45.7 (range, 18–84) | 0.004 (<0.001 to 0.007) | 0.013* | ||
| Years client has known the veterinarian (n = 954) | Mean = 6.1 (range, 0–50) | 0.016 (0.010 to 0.022) | <0.001* | ||
| Veterinary visits in the last year (n = 936) | Mean = 4.4 (range, 0–365) | 0.002 (−0.001 to 0.006) | 0.17 | ||
| n | % | ||||
| Gender (n = 967) | Female | 713 | 73.7 | Referent | |
| Male | 253 | 26.2 | −0.027 (−0.12 to 0.070) | 0.58 | |
| Non-binary | 1 | 0.1 | 0.58 (−0.74 to 1.91) | 0.39 | |
| Ethnicity (n = 945) | Caucasian | 831 | 87.9 | Referent | |
| Asian | 51 | 5.4 | −0.32 (−0.51 to −0.13) | 0.001* | |
| Hispanic | 15 | 1.6 | −0.22 (−0.57 to 0.12) | 0.20 | |
| African American | 15 | 1.6 | −0.11 (−0.45 to 0.23) | 0.53 | |
| First nation/native† | 5 | 0.5% | |||
| Pacific Islander† | 4 | 0.4 | |||
| Middle Eastern† | 3 | 0.3 | |||
| Other | 21 | 2.2 | −0.075 (−0.31 to 0.16) | 0.53 | |
| Annual income (n = 840) | Less than $20,000 | 33 | 3.9% | Referent | |
| $20,000–$34,999 | 60 | 7.1 | 0.063 (−0.22 to 0.35) | 0.66 | |
| $35,000–$49,999 | 85 | 10.1 | −0.040 (−0.31 to 0.23) | 0.77 | |
| $50,000–$74,999 | 145 | 17.3 | 0.19 (−0.066 to 0.44) | 0.15 | |
| $75,000–$99,999 | 142 | 16.9 | 0.20 (−0.055 to 0.45) | 0.13 | |
| $100,000–$149,999 | 180 | 21.4 | 0.12 (−0.13 to 0.37) | 0.34 | |
| More than $150,000 | 195 | 23.2 | 0.17 (−0.073 to 0.42) | 0.17 | |
| Highest level of education achieved(n = 957) | Less than high school | 20 | 2.1 | Referent | |
| High school diploma or equivalent | 121 | 12.6 | 0.14 (−0.18 to 0.46) | 0.39 | |
| Some college or university | 156 | 16.3% | 0.094 (−0.22 to 0.41) | 0.56 | |
| College diploma | 282 | 29.5 | 0.026 (−0.28 to 0.33) | 0.87 | |
| Bachelor degree | 214 | 22.4 | 0.004 (−0.30 to 0.31) | 0.98 | |
| Graduate degree | 106 | 11.1 | 0.067 (−0.25 to 0.39) | 0.68 | |
| Professional degree | 58 | 6.1 | 0.12 (−0.22 to 0.46) | 0.50 | |
*
Variables with a significant (P < 0.05) association with CSQ score in univariable linear regression.
†
Due to small cell size, First Nation/Native, Pacific Islander, and Middle Eastern ethnicities were collapsed into the “other” ethnicity category during modeling (total n = 33).