Table 4.
Description of appointments and predicted impact of appointment variables on Client Satisfaction Questionnaire (CSQ) score in univariable linear regression.
| Appointment characteristic | Predicted impact on CSQ score (CI) | P | |||
|---|---|---|---|---|---|
| Number of pets present (n = 995) | Mean = 1.08 (range, 0–5) | −0.012 (−0.14 to 0.11) | 0.86 | ||
| n | % | ||||
| Species of pet(s) present (n = 987) | Dog(s) only | 749 | 75.9 | Referent | |
| Cat(s) only | 209 | 21.2 | −0.072 (−0.18 to 0.032) | 0.17 | |
| Rabbit(s) only | 10 | 1.0 | −0.53 (−0.95 to −0.11) | 0.014* | |
| Dog(s) and cat(s) | 7 | 0.7 | 0.15 (−0.24 to 0.53) | 0.46 | |
| Other (i.e., bird, reptile, rat) | 12 | 1.2 | −0.11 (−0.61 to 0.39) | 0.67 | |
| Reason for appointment (n = 986) | Routine wellness/annual exam | 451 | 45.7 | Referent | |
| Initial problem (i.e., injury, illness) | 317 | 32.2% | −0.066 (−0.16 to 0.032) | 0.19 | |
| Follow-up or recheck | 201 | 20.4 | −0.006 (−0.12 to 0.11) | 0.92 | |
| Multiple reasons | 17 | 1.7 | −0.022 (−0.35 to 0.31) | 0.89 | |
*
Variables with a significant (P < 0.05) association with CSQ score in univariable linear regression.