Table 5.
Qualitative Feedback on the intervention videos and exercises: categories, descriptions, quotes, and frequencies.
| Categories and subcategories | Descriptions | Example quotes | Experience n (%) | No experience n (%) |
|---|---|---|---|---|
| Videos - positive | ||||
| Acceptable, well done | Identified as acceptable, as in good, great, or well done. | “It's great.” (participant 129) | 28 (15.63%) | 22 (12.28%) |
| Clear, concise | Information presented in a clear or concise manner. | “It was short and to the point, clear about the lesson and points for what will be included.” (participant 44) | 22 (12.28%) | 21 (11.72%) |
| Informative | Informative or adequate information provided. | “Very informative and a good length.” (participant 54) | 19 (10.60%) | 18 (10.04%) |
| Encouraging, helpful | Identified as encouraging, positive, or helpful | “It was well done and informative. It came off as positive and encouraging.” (participant 46) | 12 (6.69%) | 9 (5.02%) |
| Videos - negative | ||||
| Lacks detail | More details or information on ICBT preferred. | “Not enough info. About strategies, what happens next.” (participant 227) | 6 (3.34%) | 7 (3.90%) |
| Design improvements | Suggestions for alternative design elements, for example using different graphics. | “What's with the arrows?” (participant 167) | 2 (1.11%) | 3 (1.66%) |
| Technical difficulties | Technical difficulties encountered with the video not playing or in having very little volume. | “Video would not load.” (participant 150) | – | 6 (3.34%) |
| Videos - neutral | ||||
| No opinion or no response provided. | No opinion expressed or no response provided. | “N/A.” (participant 58) | 2 (1.11%) | 2 (1.11%) |
| Exercises - positive | ||||
| Insightful | Exercises identified as thought provoking, and as providing opportunity to self-reflect. | “Interesting overall as a reflection of things I don't normally reflect on.” (participant 239) | 23 (18.25%) | 9 (7.14%) |
| Empowering | Exercises were empowering, encouraging, self-affirming. | “That I should value my courage to ask for help when I need it. That my mental well-being is mine to control and change when required with the help of trained professionals. That I'm not alone.” (participant 51) | 14 (11.13%) | 11 (8.74%) |
| Motivating | Exercises described as motivating, energizing, and providing opportunity to recognize desire to change. | “Forcing yourself to really think about things can be motivating and help to re-energize your desire and/or commitment to get better.” (participant 46) | 15 (11.90%) | 6 (4.76%) |
| Exercises - negative | ||||
| Feedback statements | Confusion regarding feedback statements that were provided after certain exercises, or that it was computerized. | “What feedback are you talking about? Who is giving me feedback?” (participant 56) | 10 (7.93%) | 3 (2.39%) |
| Difficulty completing | Difficulty with self-reflection and with identifying personal strengths, or that exercise too lengthy. | “It's hard to think positive things when you are feeling down. My mind goes blank.” (participant 204) | 6 (4.76%) | 9 (7.13%) |
| Questioning helpfulness | Experience with ICBT sample expressed uncertainty if intervention would be helpful. | “To be honest, I don't know if [the intervention] would have made any difference for me as I was so desperate for help that I was willing to try no matter what.” (participant 137) | 3 (2.39%) | – |
| Exercises - neutral | ||||
| No opinion or no response provided. | No opinion expressed or no response provided. | “I don't know.” (participant 115) | 11 (8.72%) | 6 (4.76%) |