Table 2.
Survey response rates, mean satisfaction scores, and Pearson correlations between response rate and mean satisfaction for 717 surveys in 164 Swiss hospitals, 2011–2015
| Response ratea (%) | Mean satisfactionb | Pearson rb | |||
|---|---|---|---|---|---|
| Mean (SD) | P value | Mean (SD) | P value | ||
| Overall | 47.3 (8.8) | 9.14 (0.24) | 0.61 | ||
| Year: | 0.001 | 0.001 | |||
| 2011 | 48.9 (8.6) | 9.15 (0.25) | 0.72 | ||
| 2012 | 47.9 (9.7) | 9.16 (0.21) | 0.66 | ||
| 2013 | 48.3 (9.3) | 9.14 (0.24) | 0.59 | ||
| 2014 | 45.6 (8.2) | 9.12 (0.25) | 0.56 | ||
| 2015 | 46.1 (7.6) | 9.15 (0.23) | 0.57 | ||
| Language: | 0.049 | < 0.001 | |||
| German | 47.7 (9.1) | 9.19 (0.20) | 0.67 | ||
| French | 47.0 (8.0) | 8.99 (0.30) | 0.62 | ||
| Italian | 42.8 (6.4) | 9.11 (0.21) | 0.64 | ||
| Hospital type: | < 0.001 | < 0.001 | |||
| University hospital | 40.0 (6.1) | 8.92 (0.17) | −0.06 | ||
| Large general (level 2–3) | 47.1 (7.7) | 9.11 (0.21) | 0.53 | ||
| Small general (level 4–5) | 50.3 (8.5) | 9.27 (0.20) | 0.54 | ||
| Specialized clinic | 69.3 (9.0) | 9.41 (0.22) | 0.53 | ||
| Insurance status (majority of patients) | < 0.001 | 0.008 | |||
| Basic insurance | 46.2 (8.3) | 9.11 (0.23) | 0.56 | ||
| Private insurance | 56.8 (7.4) | 9.39 (0.12) | 0.34 | ||
aWeighted by sample size of patients contacted for survey
bWeighted by sample size of respondents in survey