Table 3.

Distributions of 5 survey items, in percent, among survey respondents

	Would return to this hospital	Rating of quality of care	Received understandable answers from doctors	Received understandable answers from nurses	Treated with respect and dignity
0 (lowest)	1.1	0.4	0.3	0.2	0.3
1	0.3	0.2	0.3	0.2	0.2
2	0.5	0.4	0.5	0.4	0.4
3	0.6	0.5	0.7	0.6	0.4
4	0.5	0.6	0.7	0.7	0.5
5	2.1	1.7	1.7	1.9	1.2
6	1.4	1.7	1.9	2.2	1.1
7	3.3	4.4	4.2	5.0	2.4
8	11.4	16.6	12.4	15.0	7.9
9	11.3	19.6	15.0	17.2	13.6
10 (highest)	67.4	53.8	55.5	51.4	72.0
Did not ask any questions	–	–	6.8	5.1	–
Mean (SD)	9.15 (1.73)	9.02 (1.53)	9.13 (1.55)a	9.03 (1.53)a	9.39 (1.36)

^aThe response “Did not ask any questions” was treated as a 10