Table 3.

Themes of negative experiences of patients with the patient portal reported by health care professionals.

Theme		Survey health care professionals (n=216)a, n (%)
Negative experience with disclosure		50 (23.1)
Negative experience with real-time disclosure		32 (14.8)
	Due to inability to interpret results/absence of explanation	16 (7.4)
	Due to unavailability of health care professionals	9 (4.2)
	Unknown cause	9 (4.2)
Patient dissatisfaction with reports		21 (9.7)
Discovery of faulty information by a patient		2b (0.9)
No access to content		1 (0.0)

^aOne respondent can address multiple situations and/or experiences; therefore, the sum of the column adds up to more than its total.

^bOne of these negative experiences was also registered in a notifications of incidents in patient care.