Table 1.

Summary of key findings

Facilitation area	Key factors
IF project management and improvement skills	- Clear goal-setting
	- Step-by-step planning and delegation of tasks
	- Organization and attention to detail
	- Clearly defined roles
	- Willing to complete frontline work
	- Adequate bandwidth to devote to project
	- Frequent follow-up and tracking of progress
	- Prior project management experience
IF team and process skills	- Thought leader, champion, model, guide, motivator
	- Instills sense of teamwork and unity
	- Respected and trusted by team, has sense of authority
	- Well-established in team prior to implementation project
	- Formal supervisory or leadership role
	- Clear and transparent communication
	- Seeks team’s input and feedback
	- Effective management of team tensions and conflict
IF influencing and negotiating skills	- Higher level leadership position, or connections to these levels
	- Prior establishment within mental health
	- Successful advocate for team, ability to secure leadership buy-in
	- Understanding of contextual factors (e.g., relation to other service lines)
	- Willing to address conflicts with service line or leadership
	- Prior influencing and negotiating experience
IF personal characteristics	- Warm, personable, outgoing, optimistic, self-motivated
	- Practical, goal-oriented, patient, non-punitive
	- Confident, assertive
	- Natural leader and problem-solver
	- Flexible, open, willing to take a “leap of faith” and trust a new process
	- High impetus for change
	- Willing to ask for help and acknowledge weaknesses
	- Willing to approach conflict, respond to challenging feedback from team members
EF/IF dynamics	- EF serves as expert, consultant, and educator regarding intervention content and implementation process
	- IF serves as expert on local needs, policy, and culture
	- Goal of tapering EF effort over time as IFs gain experience
	- EFs make substantial contribution to project deliverables, frequent follow-up with IFs
	- Lack of IF/EF role clarity; EF could have been more direct in working with IFs to shift balance of responsibilities more towards IF as implementation progressed