Table 5.

Facilitators of Home Online Health Consultation found in articles.

Facilitators	References of the studies where facilitators were addressed or discovered	Total count, n
Saving costs	[14-17,23,24,26,30,36,38,41,42,45,47,48,50-52,54,57,61]	21
Reducing waiting time	[15,23,28,31,35,38,44,54,58]	9
Reducing travel time	[15,16,23,28,29,31,35,42-44,48,54,58]	15
Easy to use	[16,17,24,25,28-30,32,35,37,40-43,48,49,51,53,55,57,61]	22
Familiarity with the system	[26,29,35,41,56,59]	6
Trust in technology	[48]	1
Involvement of family	[15,27,32,39,43,51,62]	7
Patients’ ages	[32]	1
Patients’ training	[16,24,27,30,31,35-37,39,40,46,47,49,53-55,57,62]	20
Clinicians’ training and skills	[15,25,26,30-32,36,39,46,49,52,55,56] and [24,25,45,63]	13 and 4
Patients’ familiarity with staff and past experience	[27,29,31] and [50]	3 and 1
Convenience	[14,15,17,31,40,42,43,48,50,55,59]	11
Motivation and engagement	[14,15,26,32,46,50,53,55]	8
Providing support: emotional, technical, and organizational	[15,26,29,43], [14,16,44,53,58], and [33,57]	4, 5, and 2
Enabled body language	[41,59]	2
Fast Internet speed	[17,28,42,54,55]	3
Internet or phone availability	[17,23-28,33,34,36,47,55,57,60,61]	15
Insurance coverage	[45]	1
Security	[16,26,35-38,46,51,58,59]	10
Privacy	[14,23,26,30,31,36,37,41,48,53,57,61]	12
Better management	[15,37,38,43,44,48,53]	7
System approach to improve patients’ compliance	[26,37,38,43,44]	5
Improved accessibility to care	[24,35,38,42,43,45,51,59,62]	9
Developed with expert	[38]	1