Table 3.
Association of various demographic and counseling factors with patients’ satisfaction and willingness to pay for counseling.
| Factors | Satisfied | Willing to pay | ||
|---|---|---|---|---|
| Observed count (expected count) | ||||
| No | Yes | No | Yes | |
| Demographic factors | ||||
| Age | ns | ns | ||
| Adult | 58 (20.8) | 385 (90.2) | 318 (70.8) | 125 (31.3) |
| Older | 12 (13.6) | 76 (86.4) | 59 (67.0) | 29 (33.0) |
| Gender | ns | * | ||
| Male | 45 (13.9) | 279 (86.1) | 219 (67.6) | 105 (32.4) |
| Female | 25 (12.1) | 182 (87.9) | 158 (76.3) | 49 (23.7) |
| Marital status | ns | ** | ||
| Single | 27 (16.7) | 135 (83.3) | 130 (80.2) | 32 (19.8) |
| Married | 43 (11.7) | 326 (88.3) | 247 (66.9) | 122 (33.1) |
| Education level | ns | ns | ||
| No education | 6 (20.0) | 24 (80.0) | 24 (80.0) | 6 (20.0) |
| Primary | 6 (14.3) | 36 (85.7) | 29 (69.0) | 13 (31.0) |
| Secondary | 23 (9.8) | 212 (90.2) | 169 (71.9) | 66 (28.1) |
| Graduation | 35 (15.6) | 189 (84.4) | 155 (69.2) | 69 (30.8) |
| Occupation | ns | ns | ||
| Unemployed | 12 (19.7) | 49 (80.3) | 47 (77.0) | 14 (23.0) |
| Student | 13 (13.4) | 84 (86.6) | 73 (75.3) | 24 (24.7) |
| Employed | 37 (12.7) | 254 (87.3) | 193 (66.3) | 98 (33.7) |
| Household work | 8 (9.8) | 74 (90.2) | 64 (78.0) | 18 (22.0) |
| Monthly income (SAR) | ns | * | ||
| Less than 5,000 (< USD 1332.8) | 22 (10.8) | 182 (89.2) | 148 (72.5) | 56 (27.5) |
| Between 5,000 and 10,000 (USD 1332.8–2,665.6) | 26 (12.4) | 183 (87.6) | 157 (75.1) | 52 (24.9) |
| More than 10,000 (> USD 2665.6) | 22 (18.6) | 96 (81.4) | 72 (61.0) | 46 (39.0) |
| Patients characteristics | ||||
| Type of pharmacy | ns | *** | ||
| Community pharmacy | 68 (13.7) | 430 (86.3) | 364 (73.1) | 134 (26.9) |
| Hospital pharmacy | 2 (6.1) | 31 (93.9) | 13 (39.4) | 20 (60.6) |
| Type of illness | ns | ns | ||
| Acute illness | 42 (14.3) | 251 (85.7) | 216 (73.7) | 77 (26.3) |
| Chronic illness | 28 (11.8) | 210 (88.2) | 161 (67.6) | 77 (32.4) |
| Counseling factors | ||||
| Experienced pharmacist counseling before | * | ns | ||
| Yes | 54 (11.8) | 403 (88.2) | 326 (71.3) | 131 (28.7) |
| No | 16 (21.6) | 58 (78.4) | 51 (68.9) | 23 (31.1) |
| Getting counseled without difficulty | *** | ns | ||
| Yes | 43 (9.2) | 425 (90.8) | 337 (72.0) | 131 (28.0) |
| No | 27 (42.9) | 36 (57.1) | 40 (63.5) | 23 (36.5) |
| Received required knowledge/information | *** | ** | ||
| Completely | 4 (1.6) | 244 (98.4) | 160 (64.5) | 88 (35.5) |
| To some extent | 38 (15.0) | 215 (85.0) | 192 (75.9) | 61 (24.1) |
| No | 28 (93.9) | 2 (6.7) | 25 (83.3) | 5 (16.7) |
| Pharmacists helpfulness | *** | * | ||
| Very helpful | 2 (0.8) | 244 (99.2) | 162 (65.9) | 84 (34.1) |
| Somewhat helpful | 44 (17.1) | 213 (82.9) | 191 (74.3) | 66 (25.7) |
| Not helpful | 24 (85.7) | 4 (14.3) | 24 (85.7) | 4 (14.3) |
| Opinion about counseling time duration | *** | ns | ||
| More time should be given | 19 (9.8) | 174 (90.2) | 137 (71.0) | 56 (29.0) |
| Appropriate time was given | 26 (8.5) | 281 (91.5) | 219 (71.3) | 88 (28.7) |
| My time was wasted | 25 (80.6) | 6 (19.4) | 21 (67.7) | 10 (32.3) |
| Recommendation to others for counseling | *** | ns | ||
| Yes | 35 (7.4) | 441 (92.6) | 334 (70.2) | 142 (29.8) |
| No | 35 (63.6) | 20 (36.4) | 43 (78.2) | 12 (21.8) |
| Opinion about counseling service being offered in your locality | *** | ns | ||
| Yes | 45 (9.2) | 446 (90.8) | 347 (70.7) | 144 (29.3) |
| No | 25 (62.5) | 15 (37.5) | 30 (75.0) | 10 (25.0) |
| Willingness to pay for counseling service | ns | NA | ||
| Yes | 15 (9.7) | 139 (90.3) | ||
| No | 55 (14.6) | 322 (85.4) | ||
| Satisfaction level | NA | ns | ||
| Not satisfied | 55 (78.6) | 15 (21.4) | ||
| Satisfied | 322 (69.8) | 139 (30.2) | ||
chi-square test * = p < 0.05; ** = p < 0.01; *** = p < 0.001, ns, not significant, NA, not applicable, USD 1 equals SAR 3.75.