Table 2.

Correlations between Facebook ratings and patient experience indicators,* by Facebook site status

	Ratings official sites (n=16)	P value	Ratings unofficial sites (n=38)	P value	Total (n=54)	P value
Unadjusted for case-mix
Composite score patient experiences	0.76	0.001	0.43	0.006	0.54	<0.001
Nursing services	0.8	<0.001	0.41	0.011	0.57	<0.001
Doctor services	0.64	0.008	0.36	0.026	0.47	<0.001
Information	0.69	0.003	0.35	0.032	0.46	<0.001
Organisation	0.82	<0.001	0.48	0.002	0.6	<0.001
Contact with next-of-kin	0.76	0.001	0.43	0.007	0.49	<0.001
Standard	0.64	0.008	0.45	0.005	0.51	<0.001
Discharge information	0.69	0.003	0.37	0.024	0.49	<0.001
Cooperation with other health services	0.2	0.455	0.33	0.04	0.21	0.138
Waiting time (elective patients)	0.51	0.045	−0.21	0.213	−0.1	0.489
Patient-reported incidents (PRIH-I)	0.77	0.001	0.36	0.025	0.5	<0.001
Adjusted for case-mix:†
Composite score patient experiences	0.72	0.002	0.36	0.025	0.48	<0.001
Nursing services	0.72	0.002	0.35	0.031	0.51	<0.001
Doctor services	0.59	0.017	0.29	0.079	0.41	0.002
Information	0.65	0.007	0.24	0.155	0.36	0.008
Organisation	0.75	0.001	0.35	0.033	0.5	<0.001
Contact with next-of-kin	0.63	0.009	0.42	0.009	0.46	0.001
Standard	0.6	0.015	0.45	0.005	0.49	<0.001
Discharge information	0.63	0.008	0.28	0.093	0.4	0.003
Cooperation with other health services	0.36	0.176	0.36	0.026	0.27	0.048
Waiting time (elective patients)	–	–	–	–	–	–
Patient-reported incidents (PRIH-I)	–	–	–	–	–	–

*Spearman’s rank correlation coefficients.

†Case-mix variables: self-reported health, admission type (emergency, elective), Charlson Comorbidity Index, type of respondent (patient or proxy) and number of admissions in last 2 years.

PRIH-I, patient-reported incident in hospital instrument.