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. 2020 Mar 9;10(3):e032043. doi: 10.1136/bmjopen-2019-032043

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© Author(s) (or their employer(s)) 2020. Re-use permitted under CC BY-NC. No commercial re-use. See rights and permissions. Published by BMJ.

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Outcomes of 16 563 946 calls made to 111 from March 2015 to October 2017. For ease of interpretation, the total number of calls has been normalised to 1000. ED, emergency department. Avoidable=patient got Healthcare Resource Group (HRG) treatment code VB07Z (‘category 2 investigation with category 2 treatment’), VB08Z (‘category 2 investigation with category 1 treatment’), VB09Z (‘category 1 investigation with category 1–2 treatment’) or VB11Z (‘no investigation with no significant treatment’) and was not admitted, not referred to another healthcare specialist by the ED and did not die in the ED department.