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Distribution of presenteeism by hiding emotions and engaging with complaining customer
| Groups | Total (n = 328) | Presenteeism |
p value∗ | |
|---|---|---|---|---|
| No (n, %) | Yes (n, %) | |||
| Hiding emotions at workplace | ||||
| Rarely | 67 | 56 (86.6) | 9 (13.4) | <0.001 |
| Sometimes | 153 | 111 (72.5) | 42 (27.5) | |
| Always | 108 | 63 (58.3) | 45 (41.7) | |
| Engaging with complaining customers | ||||
| Rarely | 177 | 130 (73.4) | 47 (26.6) | 0.402 |
| Sometimes | 112 | 74 (66.1) | 38 (33.9) | |
| Always | 39 | 28 (71.8) | 11 (28.2) | |
p-value < 0.05.
Based on Chi-square test.
