Table 4.
Main categories | Description (subcategories) | Example citation | Frequencya |
---|---|---|---|
Devoting personal attention | Investing in person‐centered care, nearness, familiarity, meaningful activities, connecting to the people cared for and sensory stimulation; complying with individual wishes | “Attention, listening, warm care for the resident” | 198 |
Supporting families | Having conversations; providing information and explanations; providing emotional support (also during the dying process) | “Attention for loved ones who are present during the dying process” | 68 |
Safeguarding quality of care | Creating a calm atmosphere and taking one’s time to provide good care; having care matters in order; being well‐prepared | “Updating care files/work plans to maintain/improve quality of care” | 49 |
Deepening one’s knowledge | Getting (self)educated; obtaining information; deepening one’s understanding of cases | “Staying up‐to‐date with literature, newsletters” | 16 |
Exchanging and reflecting on experiences with colleagues | Discussing cases; learning from or acting as a supervisor for colleagues; communicating and collaborating with colleagues within and outside one’s own discipline. | “Discussing clients or general cases with colleagues” | 15 |
(Fragments within) single answers could contribute to establishing multiple categories.