Table 3.
Patient Experience Scores in the Control and Intervention Groups According to Period
| Patient experience | Group | Baseline | Honeymoon | Intervention | p |
|---|---|---|---|---|---|
| Average patient experience score | Control | 4.71 | 4.78 | 4.75 | 0.90 |
| Intervention | 4.67 | 4.71 | 4.73 | ||
| “I feel good about my medical visit” | Control | 4.64 | 4.72 | 4.70 | 0.93 |
| Intervention | 4.60 | 4.70 | 4.67 | ||
| “My doctor or provider gave me his/her full attention” | Control | 4.74 | 4.80 | 4.78 | 0.68 |
| Intervention | 4.70 | 4.75 | 4.78 | ||
| “I was able to say everything I wanted to say to my doctor or provider” | Control | 4.72 | 4.79 | 4.76 | 0.96 |
| Intervention | 4.68 | 4.71 | 4.72 | ||
| “I understand the care recommendations that my doctor or provider gave me today” | Control | 4.73 | 4.82 | 4.77 | 0.88 |
| Intervention | 4.69 | 4.71 | 4.75 |