Table 3.
MRPS factor analysis applied to sample.
| Items | Factor 1. Convenience and efficiency | Factor 2. Interpersonal relationship | Factor 3. Infrastructure | Factor 4. Hospital admission | Factor 5. Home orientation |
|---|---|---|---|---|---|
| The office hours were convenient for me | 0.743 | 0.190 | 0.073 | 0.212 | 0.162 |
| My therapist thoroughly explained the treatment(s) I received | 0.730 | 0.308 | 0.091 | 0.117 | 0.038 |
| My therapist answered all my questions | 0.702 | 0.209 | 0.154 | −0.023 | −0.148 |
| My therapist did not spend enough time with me*,† | 0.643 | −0.03 | −0.067 | 0.262 | 0.175 |
| I waited too long to see my therapist*,† | 0.579 | −0.08 | −0.106 | 0.248 | 0.001 |
| My therapist did not listen to my concerns*,† | 0.488 | 0.257 | 0.271 | −0.348 | −0.351 |
| My therapist treated me respectfully | 0.214 | 0.916 | 0.075 | 0.036 | −0.021 |
| The therapist's assistant/aide was respectful† | 0.214 | 0.916 | 0.075 | 0.036 | −0.021 |
| The office staff was respectful | −0.03 | 0.789 | 0.095 | 0.326 | −0.091 |
| My therapist advised me on ways to avoid future problems | 0.331 | 0.491 | −0.030 | −0.046 | 0.384 |
| The office and its facilities were clean | 0.009 | 0.195 | 0.760 | 0.236 | −0.060 |
| The registration process was appropriate | 0.200 | 0.030 | 0.183 | 0.549 | −0.062 |
| My therapist gave me detailed instructions regarding my home program | 0.080 | −0.034 | 0.065 | −0.132 | 0.846 |
*
Items formulated negatively in MRPS (MedRisk Instrument for Measuring Patient Satisfaction) are shown in this table in positive text format for ease of interpretation.
Load direction (+ or −) in tables are valid for positively worded format.
†
Items added from the original instrument.