Table 2:

User reported activities and perceptions about the Glucophone™ company

Question Table 2: User reported interactions with and perceptions about the HealthPia Glucophone company	Adolescents agreeing	Parents agreeing
I had to personally contact HealthPia for a customer service issue.	29%	33%
HealthPia contacted me at some point during the duration of the study.	42%	57%
I had to mail my meter back to HealthPia (or return broken equipment) at some point during the study.	74%	70%
If yes, the repaired phone was returned to me within the promised 3 days.	68%	60%
The customer service provided by HealthPia was helpful and repair instructions were easy to follow.	60%	56%
I used the website to monitor my/my child’s blood sugars.	47%	57%
I found the website user-friendly.	50%	65%
The website was a useful tool for monitoring blood sugars and testing patterns.	60%	65%
The cell phone/meter was accurate in reading blood sugars.	71%	63%
The amount of blood required for testing was not a problem for me.	71%	56%