Table 3.
Satisfaction level from primary care physicians’ performance [n (%)]
| Jews (n = 827) |
Arabs (N = 605) |
P-value | ||
|---|---|---|---|---|
| General satisfactiona(Mean, SD) | 4.24 (0.92) | 4.13 (0.95) | 0.037 | |
| General satisfactionb | Very satisfieda | 509 (63.6) | 335 (56.5) | 0.013 |
| Satisfied | 178 (22.2) | 160 (27.0) | ||
| Satisfied on average level | 81 (10.1) | 73 (12.3) | ||
| Not satisfied | 33 (4.1) | 25 (4.2) | ||
| Communication skills a(Mean, SD) | 4.51 (0.61) | 4.37 (0.72) | < 0.001 | |
| Communication skillsb | Very satisfieda | 637 (79.6) | 418 (70.5) | < 0.001 |
| Satisfied | 134 (16.7) | 134 (22.6) | ||
| Satisfied on average level | 29 (3.6) | 37 (6.2) | ||
| Not satisfied | 1 (0.1) | 4 (0.7) | ||
| Technical skillsa(Mean, SD) | 3.85 (0.68) | 3.76 (0.66) | 0.019 | |
| Technical skillsb | Very satisfieda | 345 (43.1) | 221 (37.3) | 0.056 |
| Satisfied | 347 (43.3) | 286 (48.2) | ||
| Satisfied on average level | 101 (12.6) | 82 (13.8) | ||
| Not satisfied | 8 (1.0) | 4 (0.7) | ||
| Interpersonal mannersa(Mean, SD) | 4.19 (0.80) | 3.77 (0.76) | < 0.001 | |
| Interpersonal mannersb | Very satisfieda | 445 (55.6) | 166 (28.0) | < 0.001 |
| Satisfied | 268 (33.5) | 323 (54.6) | ||
| Satisfied on average level | 76 (9.5) | 92 (15.5) | ||
| Not satisfied | 11 (1.4) | 11 (1.9) | ||
| Time spent with doctora(Mean, SD) | 4.07 (0.04) | 3.90 (0.04) | 0.003 | |
| Time spent with doctorb | Very satisfied | 428 (53.5) | 259 (43.8) | < 0.001 |
| Satisfied | 191 (23.9) | 152 (25.7) | ||
| Satisfied on average level | 134 (16.8) | 147 (24.8) | ||
| Not satisfied | 47 (5.9) | 34 (5.7) | ||
| Accessibility and conveniencea(Mean, SD) | 3.80 (0.76) | 3.88 (0.75) | 0.052 | |
| Accessibility and convenienceb | Very satisfied | 306 (38.2) | 253 (42.7) | 0.132 |
| Satisfied | 352 (44.0) | 239 (40.3) | ||
| Satisfied on average level | 126 (15.7) | 95 (16.0) | ||
| Not satisfied | 17 (2.1) | 6 (1.0) |
Notesa:The analysis was conducted on the continuous variables.bThe analysis was conducted on the categorical variable. The range of the categories of satisfaction level: Not satisfied (range: 0–2.00), on average satisfied (range: 2.01–3.00), satisfied (range: 3.01–4.00), very satisfied (range: 4.01–5.00)