Table 4.

Feedback and illustrative quotes.

Nature of the Feedback	Illustrative Quotation
Feedback on the virtual world
Privacy and Safety	"I think it was safe yeah no I don't think erm I had any concerns of like you know people listening in who shouldn't be or people able to access...” (Participant 017)
Anonymity	“Cause I didn't know them, I didn't think it would be too much of an issue. So I said some certain things about like my psychosis.” (Participant 005)
Second Life Environments	“I thought that was pretty good with the different rooms, the different therapy rooms.” (Participant 015)
Sense of Realism	“you know the graphics could've been a bit better? “ “it may-may have made me feel like I was in more of a real life setting and which would've been oh-okay because it would've got me out of my comfort zone.” (Participant 005)
Feedback on the treatment
Treatment content and delivery	“I think the content was delivered...comprehensively during the presentations, during the sessions, I didn't feel I needed to go back and re-read anything.” (Participant 017)
Impact of treatment on wellbeing	“About...you know...what people, what you think they might mean and what they actually mean. You know like with facial expressions, you-you can come up and say, ‘Oh were they were they giving me a dirty look?' When actually if you think about it they may be having a bad day or there maybe other reasons so...yeah I found that useful.” (Participant 007)
Support during the treatment	“Not much. Literally not much. Everything (Research Associate's name) set up perfectly. Like she put it on and all I had to do ‘cause she even saved my login details so I didn't even have to put them in once.” (Participant 005)
Ideas for improvement
Technological Difficulties	"I would log in five minutes before the session, my computer would crash, and I would spend the next ten minutes trying to login, and I'll be five minutes late" (Participant 016)
Duration and timing of treatment	“Cause the times they were aren't ermm like you said yeah I think evenings maybe better for some people. Depending on you know, I suppose age and whether they work or not. “ (Participant 007)