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Easy geographical access
A1.
Claudia: Yes, yes,
it was very easy for me, in fact, the bus passes right in front,
I mean, it’s next door [bus stop] and you get off and there it is [the health center]. EP3 a _10 b _Woman c _ICM d
Free care
A2.
Armando:
They told
me
everything was totally free.
EP1_10_Man_STI |
Unclear indications
A3.
Claudia: […]
I walked in and I didn’t know where I was,
I just stood there for, like, five minutes
until a nurse said, “What do you need?”
[…],”I want information about contraceptives”;
and she said “ok, but you have to wait” but she didn’t say where, or anything.
Second_ Nominal Group _Session01_P3_Woman
Conditioned care
A4.
Laura: […] [
The nurse
]
asked me if I had a policy, insurance, IMSS or ISSSTE
[public insurers],
and I said no. She told me to come at 7 in the morning and get a card, which would cost me 72 pesos
so that I could see the doctor. […] EP2_07_Woman_ICU |
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Prioritization of care
O1.
Claudia: […] a doctor asked me what I needed, and I told her that I wanted some information about contraceptives, and
she told me to wait a little while, I waited less than a minute and she talked to me right away
[…] EP3_03_Woman_ICM
O2.
Laura: [The doctor]
told me to wait a little while
because there were many patients and not much staff, but she
was going to do something to find somebody talk to me
[...]
and I waited.
EP2_11_Woman_ICU
Failure in the interrogation and detection of risk factors
O3.
Julio:
For example, in the case I was involved in
(doubt about mechanisms of HIV transmission) [...]
they should have said, asked me more intimate things, but only in some places they asked me.
[…]. […].For example,
in the majority, they asked me if I had risky practices, I told them that I did not, and they did not ask me anything else. They never specified what a risky practice was.
Second Nominal Group_Session01_P4_Man |
Long waiting time
O4.
Laura:
Well, they made me wait, I had turn 12, I was the last one, I waited, I’m not lying, not lying for you, for three hours
[…].For me it was too upsetting […] EP2_01_Woman_ICU
Delays in care
O5.
Armando: She told me [at the reception] that [friendly services]
were not available,
because the doctor was not there,
and I should come back on Tuesdays and Thursdays for that kind of thing, specific for young people.
EP1_08_Man_STI |
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Care in inappropriate space
B1.
Laura: At the desk [located in the waiting room]
she attended me and there were patients waiting for their appointment
[...], and I was too embarrassed to speak,
I was too embarrassed to play my role,
[…] I felt very uncomfortable
with other people listening to me.
EP2_07_Woman_ICU
Use of teaching materials in the appointment
B2.
Julio: Well,
it was a bit of a large office, it had many posters
and articles for dynamics, about contraceptives, reproductive devices, in other words,
it was appropriate to give an explanation of anything.
EP4_09_Man_IHIV |
Safeguarding of confidentiality
B3.
Laura: “
Don’t think that I’m running to your parents
and telling them that you’re having sex or anything like that,
You come here, and everything is confidential, so don’t feel embarrassed
” […] EP2_11_Woman_ICU |
|
Complete and clear information
S1.
Claudia: She
only took out the condom,
in fact she didn’t have a female one, but explained to me with the male condom, and
it was with her hands
she didn’t have something like a dummy […],
but she explained it to me.
EP3_09_Woman_ICM
Physical Examination Failures
S2.
Armando: And then
it wasn’t a very nice care because she didn’t weigh, didn’t measure me, nothing.
EP1_01_Man_STI
Negotiating condom use
S3.
Armando:
She told me to talk to the girl I’m dating,
[...]
and tell her
“I know you like it when we do it unprotected...
we have to use that [condom]
to protect ourselves, to avoid an unwanted pregnancy […]” EP1_06_Man_STI |
Failure of the information provided
S4.
Laura: […]
I have been instructed many times about how to use a condom and she lost some details when she showed me.
And I noticed because I already knew. […]. EP2_07_Woman_ICU
S5.
Claudia:
She didn’t help me as much,
she explained the contraceptives a little but not completely as others did,
I think
if I hadn’t already gone to other health centers
[…]
I think I wouldn’t have understood anything she said.
EP3_07_Woman_ICM |
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Possibility to return when necessary
C1.
Julio: Well,
she told me that when I wanted, I could come back, that’s why it is a friendly service, and there was no problem, the doors were open for me.
EP4_03_Man_IHIV |
Means of communication between provider and patient
C2.
Julio […]
I was surprised that she invited me... that she could give me any appointment of continuity in the places where she works,
[... the psychologist]
told me I can go with her to the place where she works, she gave me her telephone number.
EP4_08_Man_IHIV
Offer of various services
C3.
Laura:
But
they told me that, if I wanted to, I could make an appointment at the reception desk for the dentist and the nutritionist.
EP2_06_Woman_ICU |
