Table 2.
General knowledge of the National Health Insurance Scheme among enrollees
| Variable | Frequency (%) | Cum total |
|---|---|---|
| Length of stay on the scheme (years) | ||
| 0-<5 | 202 (54.2) | 202 |
| 5-10 | 134 (35.9) | 336 |
| Missing | 37 (9.9) | 373 |
| Meaning of the NHIS | ||
| Correct | 309 (82.8) | 309 |
| Incorrect | 64 (17.2) | 373 |
| Meaning of HMO | ||
| Correct | 273 (73.2) | 273 |
| Incorrect | 100 (26.8) | 373 |
| Correct name of HMO | ||
| Yes | 260 (69.7) | 260 |
| No | 113 (30.3) | 373 |
| Ever made complaints to HMO | ||
| Yes | 29 (7.8) | 29 |
| No | 344 (92.2) | 373 |
| Types/categories of complaints (n=29) | ||
| Attitude of staff | 2 (6.9) | 2 |
| Delay/waiting time too long | 12 (41.4) | 14 |
| Change of hospital/referral issue | 5 (17.2) | 19 |
| Persistent pain/ailment | 2 (6.9) | 21 |
| Dugs/test not covered | 5 (17.2) | 26 |
| Poor service | 1 (3.4) | 27 |
| Refusal of treatment | 2 (6.9) | 29 |
| Knowledge about the NHIS | ||
| Good (4 questions answered correctly) | 227 (60.9) | 227 |
| Fair (2 to 3 questions answered correctly) | 47 (12.6) | 274 |
| Poor (0 to 1 question answered correctly) | 99 (26.5) | 373 |
NHIS – National Health Insurance Scheme, HMO – Health Maintenance Organisation