Table 4.
Enrollees expressed satisfaction with care under the scheme
| Variable | Frequency (%) | Cum total |
|---|---|---|
| Ever made complaints to HMO, frequency (%) | ||
| Yes | 29 (7.8) | 29 |
| No | 344 (92.2) | 373 |
| Types/categories of complaints (n=29), frequency (%) | ||
| Delay/waiting time too long | 12 (41.4) | 12 |
| Change of hospital/referral issue | 5 (17.2) | 17 |
| Drugs/test not covered | 5 (17.2) | 22 |
| Others | 7 (24.2) | 29 |
| Respondents opinion about the NHIS (n=373) | ||
| Opinion, frequency (%) | ||
| Better than before the scheme | 255 (68.4) | 255 |
| Same as before the scheme | 111 (29.8) | 366 |
| Poorer than before the scheme | 1 (0.3) | 367 |
| I do not know | 6 (1.6) | 373 |
| Ever been denied access to care in this facility, n (%) | ||
| Yes | 11 (2.9) | 11 |
| No | 362 (97.1) | 373 |
| Reasons for denial of health care service (n=11), n (%) | ||
| Services not available | 1 (0.3) | 1 |
| Inadequate personnel | 2 (0.5) | 3 |
| Problem with required equipment | 2 (0.5) | 5 |
| Name not found on the hospital enrollees list | 0 | 5 |
| Authorization code not available | 1 (0.3) | 6 |
| Others | 5 (31.0) | 11 |
| Overall satisfaction, frequency (%) | ||
| Generally not satisfied | 169 (45.3) | 180 |
| Generally satisfied | 197 (52.8) | 366 |
NHIS – National Health Insurance Scheme, HMO – Health Maintenance Organisation