Table 1.

Study participants.

Participant	Type of business	Scope of business	Title	Gender	Risk/crisis experience	Critical incident
A	Hotel Group	South Europe N. Africa	CEO	M	36 years	Food poisoning
B	Hotel Group	Global	VP Risk Management	M	18 years	Water system contamination
C	Hotel Group	EMEA	VP Corporate Security	M	23 years	Suicide bombing
D	Hotel Group	Global	VP Risk Management	M	28 years	Averted terrorist attack
E	Theme Park	Global	VP Loss Prevention	M	16 years	Boycott by conservative groups
F	Hotel Group	Central Europe	CEO	F	13 years	Racism rumour
G	Hotel Group	North America	Corporate Director of Security	M	14 years	Workplace violence
H	Hotel group	Europe South America	Chief Information Officer	M	6 years	Online extortion
I	Hotel group	Global	VP Business Continuity	F	7 years	Hurricane Katrina
J	Hotel group	South Europe	CEO	M	10 years	Loss of key personnel
K	Hotel group	Global	VP Global Asset Management	M	13 years	Hurricane Katrina
L	Hotel group	Asia Pacific	Global Director of Loss Prevention	M	7 years	Food poisoning
M	Hotel group	North America	Director of Security	M	16 years	9/11
N	Hotel group	North America	VP Risk Management	M	24 years	Hurricane Wilma
O	Hotel group	Asia Pacific	VP Corporate Security & Safety	M	10 years	Car bombing
P	Hotel group	Risk Management Director		M	15 years	9/11