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. 2012 May 26;34:158–171. doi: 10.1016/j.tourman.2012.04.007

Table 2.

A typology of crisis signal detectors (human).

Non-specialist Specialist
Core detectors
  • All members of the organization

  • Key suppliers

  • Key customers

  • Government Agencies

  • Industry Bodies

  • Assigned detection specialists (e.g., risk analysts, security experts, etc.)

  • Intelligence vendors (e.g., business intelligence services, internet scanning, press clipping, media monitoring, etc.)

Ad Hoc detectors
  • Customers

  • Competitors

  • Crisis-specific vendors (e.g., security agencies, disaster recovery services, business continuity services, crisis counselling, etc.)

Expert detectors
  • Crisis consultants

  • Think-tanks