Table 1.
Seven types of crisis faced by restaurants
| Major factors | Specific environment | Type of crisis | Example |
|---|---|---|---|
| External factors | Physical environment | Natural disaster | Earthquake damages a restaurant property; virus/bacteria contamination preventing patrons from visiting the restaurant |
| Technological failure | Failure of food processing system causing widespread food contamination. | ||
| Human or social environment | Confrontation | Labor strike disrupts normal operations; special-interest group boycotts restaurant | |
| Malevolence | Terrorists attack; food is poisoned through product tampering | ||
| Internal factors | Management failure | Skewed values | Restaurant sells junk food that is harmful to public health (ranking short-term profits over concern for the well being of consumers) |
| Deception | Restaurant knowingly serves spoiled or contaminated food | ||
| Misconduct | Corporate CEO charged with bribery to obtain a licence |