Table 1.
Information on service providers interviewed.⁎
| Type of Business | Person Interviewed | Classification |
|---|---|---|
| Airlines (5) | Managers –corporate(1); duty airport(1); duty(1); ground passenger(1); sales (1) | national carrier(3); low cost national carrier (2) |
| Destination management companies, tour operators (2) | operation manager (2) | inbound (2) |
| Tour operator (3) | operations managers (2); general manager(1) | inbound (3) |
| Convention & exhibition venue, hotels& resorts | security manager(2); director of security (1) | Luxury (2), mid-priced (1) |
| Hotels & resorts (8) guest houses (1) bungalows (1) | Security- team leader (1), manager & chiefs (4); loss prevention department manager(1); general manager (3) Owner (3) | Luxury (9); mid-priced (4) Budget (2) |
⁎
Numbers in brackets give numbers of persons or number of different firms/businesses in a classification.