Table 2.
Patient evaluation of motivational engagement using a voice call/messaging (WhatsApp).
| Questions related to a voice call/messaging (WhatsApp) | Strongly disagree, n (%) | Disagree, n (%) | Neutral, n (%) | Agree, n (%) | Strongly agree, n (%) |
| The phone call/WhatsApp message was informative (N=26) | 0 (0) | 0 (0) | 0 (0.) | 15 (58) | 11 (42) |
| The phone call/WhatsApp message was an easy way for me to communicate with the audiologist/clinic (N=26) | 0 (0) | 0 (0) | 0 (0) | 15 (58) | 11 (42) |
| The phone call/WhatsApp message helped me in taking the next step (N=26) | 0 (0) | 0 (0) | 1 (4) | 11 (42) | 14 (54) |
| The phone call/WhatsApp message provided me with relevant information regarding my hearing (N=26) | 0 (0) | 0 (0) | 1 (4) | 14 (54) | 11 (42) |
| The phone call/WhatsApp message helped me to take the next step and book my hearing evaluation consultation (N=28) | 0 (0) | 0 (0) | 1 (4) | 12 (43) | 15 (54) |
| The phone call/WhatsApp message was a quick way for me to communicate with the audiologist/clinic (N=27) | 0 (0) | 0 (0) | 0 (0) | 14 (52) | 13 (48) |