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. 2019 Jan 7;36(2):226–236. doi: 10.1016/j.giq.2018.12.008

Table 5.

Descriptive statistics and factor loadings for trust in government's social media sites and adoption intentions.

Variable Measurement Item Mean (SD) Loading Eigenvalue (Variance %)
Perceived trust in the government's social media sites (Shareef et al., 2011) The government's social media sites take prompt action when I encounter health risk problems. 2.97 (0.77) 0.838 4.65 (58.18) α = 0.90
The government's social media sites address my specific needs. 2.98 (0.75) 0.827
The government responds very quickly through its social media sites. 3.01 (0.77) 0.814
If I use the government's social media services, it is possible to communicate with the government about health-related risks and information at all times. 3.06 (0.77) 0.781
The government takes full responsibility for any type of insecurity during interaction on social media. 3.02 (0.79) 0.737
The government's social media sites recognize me as a valuable customer. 3.04 (0.74) 0.731
The government's social media services are overall reliable. 3.19 (0.71) 0.714
The government's social media sites are more reliable than physical offices. 3.00 (0.73) 0.638
Adoption intentions for information (Shareef et al., 2011) To search/obtain information about health-related risks, I would like to use the government's social media sites. 3.23(0.82) 0.924 2.41 (80.30) α = 0.93
To search/obtain information about health-related risks, I would use the government's social media sites. 3.22 (0.77) 0.885
To search/obtain information, I would recommend that my friend/relatives use the government's social media sites. 3.14 (0.84) 0.878
Adoption intentions for interactions (Shareef et al., 2011) To make query, I would like to use the government's social media sites. 3.20 (0.81) 0.926 2.45 (81.60) α = 0.92
To make query, I would recommend that my friends/relatives use the government's social media sites. 3.15 (0.81) 0.896
To make query, I would use the government's social media sites. 3.18 (0.81) 0.888