Table 2.
Lowest mean E-S-QUAL scores
| Item | Mean |
|---|---|
| The bank’s website contains just the basics and is simple to use | 3.98 |
| The bank’s website does not share my personal information with other websites or third parties | 3.94 |
| The bank’s website does not crash | 3.91 |
| The bank notifies you in advance when the website will be unavailable | 3.79 |