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. 2020 Mar 6;12066:228–238. doi: 10.1007/978-3-030-44999-5_19

Table 2.

Lowest mean E-S-QUAL scores

Item Mean
The bank’s website contains just the basics and is simple to use 3.98
The bank’s website does not share my personal information with other websites or third parties 3.94
The bank’s website does not crash 3.91
The bank notifies you in advance when the website will be unavailable 3.79