Table 3.
Instrument reliability
| Item | No of items | Cronbach’s Alpha |
|---|---|---|
| Efficiency | 8 | 0.921 |
| Fulfilment | 4 | 0.828 |
| Privacy | 5 | 0.887 |
| System availability | 6 | 0.851 |
| Whole instrument | 23 | 0.969 |
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