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One-way ANOVA: E-S-QUAL mean scores
| Factor | df | F | Sig. | Post hoc tests (multiple comparisons) | |
|---|---|---|---|---|---|
| Age | 4 | 0.585 | 0.674 | None | p > 0.05 |
| Experience | 2 | 1.171 | 0.312 | None | p > 0.05 |
| Income | 5 | 0.625 | 0.681 | None | p > 0.05 |
| Use frequency | 2 | 1.999 | 0.138 | None | p > 0.05 |
| Bank | 4 | 3.644 | 0.007 | None | p < 0.05 |
| Device | 2 | 9.253 | 0.000 |
Mobile vs both PC vs both |
p < 0.05 |
