Table 2.

Chronologic listing of 2-1-1 cost–benefit analyses

Document title	Year	Author	Jurisdiction	Cost–benefit analysis referenced	Valuation time frame (years)
The value of a comprehensive Texas information and referral network42	1998	King CT, O'Shea DP, Betsinger AM	Texas	None	10
Final 211 report: survey of existing I&R services and a Nebraska 211 system cost/benefit analysis43	2000	University of Nebraska Public Policy Center	Nebraska	Texas 1998	5
The value of a comprehensive Texas information and referral network: August 2000 update44	2000	O'Shea DP, Kegler L, King CT	Texas	Texas 1998	10
Maryland 2-1-1: benefits and costs of a 2-1-1 system for Maryland45	2001	PSComm, LLC	Maryland	Nebraska	1
National benefit/cost analysis of three digit–accessed telephone information and referral services: final report46	2004	O'Shea D, King CT, Greenfield S, Shelton E, Sullivan L, Taber E, Olson JA	United States	None	10
WIN 2-1-1: performance evaluation and cost-benefit analysis of 2-1-1 I&R systems47	2005	Fisher KE, Saxton M, Naumer C, Pusateri C	Washington	Texas 1998; Nebraska; Maryland; National	Not applicable
Arkansas 211 system cost/benefit analysis48	2009	Arkansas 211	Arkansas	Nebraska	1
Benefit/cost analysis of Aloha United Way's 211 program49	2009	Souke J, Takenaka A, Roberts B, Ng C	Hawaii	Maryland; National; Arkansas	10
Michigan 2-1-1 business plan50	2011	Michigan 2-1-1	Michigan	None	10

I&R, information and referral; WIN, Washington Information Network