Table 3.

Case example—costs and benefits from the Texas analysis (1998)⁴²

Monetized costs	Nonmonetized costs	Monetized benefits	Nonmonetized benefits
Start-up costs  Hardware and software costs  Setup and engineering Ongoing costs  Telecommunication technology and services  Salaries and fringe benefits  Professional fees and services  Materials, supplies, postage  Facilities  Travel  Promotion/marketing  Training	None	Call avoidance (911 and other N11) Time savings in locating services Call avoidance—providers Lost productivity Referral to volunteer tax assistance and value of tax credit dollars recovered to community Cost avoidance—ancillary services Cost avoidance—inappropriate evaluations Cost-avoidance job training program—reduced intake and eligibility certification Cost-avoidance job training program Links to workforce centers	Cost avoidance—expensive alternatives (early intervention broadly) Information about service coverage and need Hope Access to comprehensive info Tax assistance and recovery (including earned income tax credits) Employer—reduced absenteeism and increased productivity