Table 3.
Most Frequent Scores for National 9-1-1 Pandemic Influenza Preparedness Elements
| Supporting Activities | Most Frequent Scorea |
|---|---|
| Guiding Principles for Public Safety Answering Points (PSAPs) | |
| Does the Statewide pandemic influenza plan delineate the role of PSAPs? | 0 |
| Are PSAPs involved in Statewide pandemic influenza planning? | 0 |
| Does the Statewide pandemic flu plan establish mechanisms for “Just-in-Time” training and education to call-takers and other PSAP personnel? | 0 |
| Is there a consistent Statewide mechanism for communications of pandemic flu updates to PSAPs? | 1 |
| Does the State pandemic influenza plan establish standardized 9-1-1 protocols that capture symptoms specific to the pandemic? | 0 |
| Does the State have established processes for the integration of best practices or lessons learned during the previous pandemic wave across the 9-1-1 system and issue an after action report? | 0 |
| Provision of Information to the Public | |
| Does the State have a mechanism and protocols in place to coordinate quickly the latest public health and other information and messages with PSAPs to assure a coordinated system-wide message? | 1 |
| Facilitation of Call Screening | |
| Does the State pandemic influenza surveillance system incorporate the role of the PSAPs in implementing automated data gathering and data packaging of specific symptoms for purposes of real-time analysis to identify geographic and temporal clusters of symptoms and patients? | 0 |
| Does the State have a mechanism established to disseminate rapid updates to pandemic influenza symptom set to PSAPs for caller screening and for data collection/analysis? | 1 |
| Are there Statewide policies and procedures and legal protections for sharing pertinent data with State and local public health authorities? | 0 |
| Are there Statewide protocols and procedures in place to guide PSAP triage and patient classification during an influenza pandemic? | 0 |
| Assistance with Priority Dispatch of Limited EMS | |
| Is there Statewide legal authority and protocols to allow tiered response of different EMS unit during a pandemic influenza? | 0 |
| Does the State pandemic influenza plan establish mechanisms to identify those 9-1-1 callers or patients appropriate for transfer to a secondary triage specialist or alternate call center? Is there coordination between public health, EMS and PSAPs to coordinate this transfer? | 0 |
| Education and Training of PSAPs | |
| Does the State identify PSAP pandemic influenza continuing education and training? | 1 |
| Does the State identify methods for pandemic influenza “just in time” training for PSAP personnel and their medical directors that is coordinated with EMS, public safety and public health? | 0 |
| Continuity of Operations | |
| Does the state define isolation and quarantine policies and procedures for PSAPs? | 1 |
| Does the state define system-wide processes for vaccinating 9-1-1 personnel, as an element of the critical infrastructure? | 0 |
| Does the state identify mechanisms for freedom of movement of PSAP personnel? | 0 |
a
0 = Response missing or documentation does not address activity. 1 = Documentation indicates only intention or beginning of planning for activity, or activity only partially addressed. 2 = State has largely addressed activity, but response is not complete or actionable. 3 = Documentation indicates actionable plan.