Table 13.1.

ICAO Recommended Training Syllabus Objectives

Training Objectives	Knowledge (K); Skill (S); or Attitude (A)
1.General Introduction to Human Factors
a.Understand the basic concepts of human factors, recognize human factors contributions to aircraft accidents, and understand the goal of human factors training.	K
b.Appreciate the need to address human factors in aviation maintenance	A
2.Safety Culture and Organizational Factors
a.Understand the concepts of a good safety culture and organizational aspects of human factors	K
b.Appreciate the importance of a good safety culture	A
3.Human Error
a.Understand key error models and theories, recognize different types of errors and know the techniques used to avoid or recover from them, understand the difference between errors and violations, apply risk assessment methods to proactively manage error-inducing conditions, Appreciate that human error cannot be totally eliminated; it must be controlled.	K
b.Demonstrate a proactive attitude toward procedural compliance, avoidance of rule violations, and vigilance toward errors and error-inducing conditions.	A
4.Human Performance and Work Environment
a.Recognize the effect of physical limitations and work environment on human performance, and be aware of various safety practices to guard against human physical, psychological, and physiological limitations.	K
b.Appreciate that humans are susceptible to environmental, physical, psychological, and physiological conditions, as well as effects of alcohol, drugs, and medications, and there is a tendency to take shortcuts.	A
c.Develop ways to improve situational awareness, cope with stress and fatigue, manage workload, stay motivated, and avoid complacency.	S
5.The Maintenance Organization’s own Human Factors Program	K
a.Achieve an in-depth understanding of the structure and aims of the company’s own Human Factors program, including error-reporting programs, error/event investigation process, and disciplinary policies.
b.Appreciate the importance of reporting incidents, errors, and problems.	A