Table 6.
Quotes related to participants’ perception of mode of delivery.
| Mode of Delivery |
|---|
| Telephone calls |
| “It was good to talk to a nurse … it was comforting to know it had come from a health professional rather than me having to go down to the doctor and probably get the same answer.” (Satisfied telephone participant T13) |
| “The phone calls have been beneficial … individualised feedback, they would explain things until I understood them myself and not just as if it was to a whole group of people.” (Partially satisfied telephone participant T3) |
| “It was always very difficult coordinating the phone call time … Maybe because I don’t have a routine baby. I wouldn’t know for sure when I was going to be free on any day, so often I would call when it was a good time for me, but of course the nurses would be busy. Often we’d play phone tag for weeks trying to get hold.” (Satisfied telephone participant T1) |
| “It was good to talk to a nurse … if you had concerns about something … I got to ask them a question via text message and they came back to me the next day with a response.” (Satisfied telephone participant T13) |
| Text messages |
| “I would be thinking about something was going on with breastfeeding or something and the next day I would get, just by chance a message … it kind of made me go, yes I am doing the right thing … I think I was probably happy with the text messages because I often didn’t have time for a telephone call.” (Satisfied SMS participant S5) |
| “I didn’t really benefit very much from the text messages. I did look at the text messages … just found the booklets more useful … I feel like it was a nice addition, but I don’t feel like it’s necessary to get the text messages.” (Satisfied SMS participant S1) |
| “But maybe a mix of the two…because text messages you are not as likely to remember it all, so may be a phone call or something might have built that… I think that everyone is different, so I think you need to give kind of a choice…probably recommend a couple of phone calls in there.” (Satisfied SMS participant S5) |
| HB booklets |
| “It was all useful to me…my husband, he also found it really useful, so we both kind of have the same views on the content.” (Satisfied SMS participant S1) |
| “It was handy to have a source of authority to say that this is why I’m not feeding him those things.” (Satisfied telephone participant T1) |
| “It was described in a very easy way, the booklet. I can understand… so it was easy. In terms of the nurses’ calls may be sometimes a little bit of tension but it’s fine.” (Satisfied telephone participant T7) |