Table 2.

Summary of free-text survey results.

Category		Example(s)
Technologies
Negative Perceptions about Current EHR		• “I don’t know enough about Epic to know whether any of the above [reason feel comfortable question options] are true, but there’s no way that it won’t be better than Quest.” • “I believe Epic it’s from this century, not like Quest.” • “Currently, we use 3 to 4 different systems for our patients.”
	Positive Perceptions about New EHR
	Improves Coordination and Communication•	• “Will have access of patient medical records chart across EPIC system” • “Epic will make coding easier in regards to work assignment…”
	Better System Design, Functionality, or Usability	“better reporting - real time” • “Epic gives more control to the user by more versatile” • “better and faster note template and loading”
	Offers Process Efficiency or Otherwise Better Supports Work	• “Automatically generates cost vs me having to manually input billing” • “Epic does not use the same Script as QUEST and the interface is set up like a Word document as opposed to the windows seen in QUEST so multitasking by writing notes and looking up labs is easier and more efficient”
	Improves Outcomes	“After Epic implementation, Epic alone will include these 3 to 4 systems to where nursing and radiology are using the same system, decreasing duplication of work, and increasing patient safety.”
Migration Process
Insufficient Communication		“EPIC’s functionality and how it differs from Quest has not been made known to us…”
Insufficient Training		“the training had an incomplete buildout and still a lot of unanswered questions. We need more training than is supplied in the on-line modules and the single face to face session.”
Negative Perceptions about Migration Leadership		“The consultants that were hired to direct this project are ineffective.”
Problems with Planning		• “I think the push to meet a target date is a little foolhardy. We should make sure the system works first, not worry about the calendar.” • “Why does administration think that the conversion from Quest to Epic will not impact our clinical practice and that we do not need to adjust patient volumes?”