Table 2.
Preliminary Questionnaire items and results of the content validity
| CVR | CVI Relevancy | Item Impact Score | |
|---|---|---|---|
| 1. Physician’s individual and professional characteristics | |||
| Reputation | 0.63 | 0.69 | 2.75 |
| Experience in role | 0.80 | 0.68 | 3.48 |
| Physician age | 0.60 | 0.81 | 1.22 |
| Physician gender (patient examination) | 1.00 | 0.87 | 2.91 |
| Physician gender (surgery/delivery) | 1.00 | 0.87 | 2.92 |
| University affiliation | 0.60 | 0.56 | 0.78 |
| Fellowships | 0.45* | - | 3.35 |
| Department location (hospital, clinic, office) | 0.63 | 0.43 | 1.85 |
| Hospital affiliation (public or private) | 0.63 | 0.43 | 2.18 |
| Special practices offered by the physician | 0.82 | 3.39 | |
| 2. Hospital condition in surgery/delivery | |||
| Attitude to cesarean or normal delivery | 1.00 | 0.93 | 2.85 |
| Obstetrician’s presence at the patient’s bedside in delivery | 1.00 | 1.00 | 3.64 |
| Hospital affiliation (surgery/delivery) | 0.82 | 0.75 | 3.27 |
| 3. Behavioral and communicational skills | |||
| Paying attention to the patient | 1 | 0.93 | 4.23 |
| Respecting the patient during the examination | 1 | 0.81 | 4.17 |
| Verbal communication skills | 1 | 0.81 | 3.98 |
| Honesty | 1 | 0.81 | 4.11 |
| Confidentiality | 1 | 0.93 | 4.06 |
| Private consultation | 1 | 0.93 | 3.74 |
| Private examination | 1 | 0.93 | 4.02 |
| Flexibility and collaborating with patient | 1 | 0.81 | 3.54 |
| Training (appropriate solutions) | 1 | 1 | 4.12 |
| 4. Physician accessibility and availability | |||
| Proximity of the office to home | 0.60 | 0.93 | 1.32 |
| Convenience access to the office | 0.82 | 0.87 | 2.12 |
| Variety of appointment procedures | 0.64 | 0.68 | 2.67 |
| Ease of making appointments | 1 | 0.87 | 3.43 |
| Information about office hours | 0.82 | 0.87 | 3.63 |
| Information about hours of other hospitals/clinics | 0.64 | 0.75 | 2.92 |
| Getting an appointment as soon as possible | 0.46* | - | 2.39 |
| Out of hours availability | 0.46* | - | 3.76 |
| Possibility of asking questions via social media | 0.45* | - | 3.91 |
| 5. Physical and environmental variables of the office | |||
| Physical office facilities | 0.82 | 0.75 | 2.99 |
| Accompaniment by spouse or friends | 0.45* | - | 1.81 |
| Waiting room capacity | 0.82 | 0.87 | 2.71 |
| Office amenities | 0.45* | - | 2.50 |
| Having spouse’s waiting room | 0.27* | - | 2.61 |
| Having lactating room | 0.27* | - | 2.61 |
| Office entertainment facilities | 0.27* | - | 1.56 |
| Waiting times | 1 | 0.81 | 3.97 |
| Staff behavior | 0.82 | 0.87 | 4.10 |
| 6. Cost and insurance | |||
| Cost of practices | 0.64 | 0.75 | 3.08 |
| Surgery/delivery cost | 0.82 | 0.81 | 3.44 |
| Having insurance coverage | 1 | 0.87 | 3.85 |
| Supplementary insurance | 0.64 | 0.62 | 3.60 |
| 7. Special services | |||
| Office diagnostic equipment | 0.82 | 0.75 | 3.32 |
| Proximity of the office to para-clinical services | 0.45* | - | 3.11 |
| Providing information about para-clinical services | 1 | 0.68 | 2.94 |
| 8. Advertising and recommendations | |||
| Friends and family recommendation | 0.82 | 1.91 | 2.88 |
| Other doctors/colleagues recommendation | 0.64 | 1.73 | 3.10 |
| Former patients satisfaction | 0.45 | 1.7 | 3.59 |
| Activity in social media | 0.4 | 1.56 | 1.14 |
*
CVI did not calculated because CVR<0.49. This item was candidate of deletion