Table 4.

Reliability of the factors

Number of factor	Factor	Number of Item	Cronbach’s α (N=462)	ICC (95% CI) (N=462)
1	Behavioral and communication skills	10	0.86	0.86 (0.85-0.88)
2	Accessibility and availability	6	0.69	0.69 (0.65-0.73)
3	Office environment	5	0.71	0.71 (0.67-0.75)
4	Special procedures and para-clinical service	4	0.67	0.67 (0.62-0.72)
5	Cost and insurance	3	0.75	0.75 (0.70-0.78)
6	Professionalism and recommendation	5	0.60	0.60 (0.54-0.65)
	Total	33	0.88	0.88 (0.86-0.89)