Table.
Characteristics of Intervention and Comparison Clinics (Q3 2017 through Q4 2018)
| Characteristics | IMPACcT (Intervention) | Traditional (Comparison) |
| Scheduling characteristics | ||
| Resident schedule (x + y) | 4 + 1 | 4 + 1 |
| No. of residents | 10 | 57 |
| No. of scheduling staff | 1 | 3 |
| Ratio of residents to scheduling staff | 10:1 | 19:1 |
| Location of scheduling staff | Precepting room | Front desk |
| Arrived appointments Q3 2017 through Q4 2018 | 2232 | 12 840 |
| Average arrived appointments/resident Q3 2017 through Q4 2018 | 223 | 225 |
| Patient characteristics | ||
| Average age, y | 50 | 49 |
| Female, n (%) | 1421 (64) | 7563 (63) |
| Black, n (%) | 302 (14) | 1809 (15) |
| Hispanic/Latino, n (%) | 1095 (49) | 5833 (48) |
| Medicaid/Medicare, n (%) | 1255 (56) | 6676 (55) |
| Uninsured, n (%) | 815 (37) | 4437 (37) |
Abbreviation: IMPACcT, Improving Patient Access, Care, and cost through Training.