Table.
Responses to WeChat alerts
| Alerts on Jan 3, 2020 (n=318) | Upgraded alerts on Jan 13, 2020 (n=318) | ||
|---|---|---|---|
| Time from alert to patient response (days; median [IQR]) | 1·8 (1·0–3·4) | 1·2 (1·0–2·3) | |
| Responded to our alert | 318 (100%) | 318 (100%) | |
| Overall service satisfaction | |||
| Very satisfied | 300 (94%) | 318 (100%) | |
| Satisfied | 18 (6%) | 0 | |
| Not satisfied | 0 | 0 | |
| Reduced time spent outside* | 291 (92%) | 318 (100%) | |
| Attended any social gathering | 0 | 0 | |
| Wore masks when outside | 284 (89%) | 318 (100%) | |
| Purchased masks for storage | 246 (77%) | 318 (100%) | |
| Maintained hand hygiene† | 296 (93%) | 318 (100%) | |
| Route of care | |||
| Sought medical care or contacted doctors and pharmacies online | 289 (91%) | 318 (100%) | |
| Sought medical care in person | 27 (8%) | 0 | |
| Did not seek care | 2 (1%) | 0 | |
| Noted educational and instructional information sent by mobile messages and WeChat | 318 (100%) | 318 (100%) | |
| Maintained awareness of COVID-19 symptoms‡ | 318 (100%) | 318 (100%) | |
| Monitored social news on COVID-19 | 318 (100%) | 318 (100%) | |
COVID-19=coronavirus disease 2019.
*
Patients who had to leave their homes were outside for the shortest time necessary.
†
Cleaning hands with soap and using an alcohol-based sanitiser, especially before meals, after toilet use, and immediately after returning home.
‡
Fever and respiratory symptoms.