Table 2.

Nobody Left Outside Service Design Checklist: sections B (health workforce), C (health information systems) and D (medical products and technologies)

B. Health workforce Aim: prevent and address discrimination and ensure workforce is enabled to deliver the service. Relevance: providers ✓✓ policymakers ✓	Yes	No	Not relevant/comments
Do all staff members receive education and training on:
B1. Health and social care needs and challenges among underserved communities?
B2. Users’ rights to health and social services, and principles of non-discriminatory equal access?
B3. Sensitivity regarding relevant cultural, faith, gender and lifestyle matters among user communities?
B4. Communication skills (including appropriate terminology)?
B5. Stress management?
B6. Conflict management?
B7. Do healthcare staff receive suitable training to deliver the necessary services according to current evidence-based guidelines and best practices?
B8. Is the training provided to healthcare staff accredited for continuing medical education?
B9. Are peer support workers given suitable training to fulfil their roles?
B10: Are healthcare staff and peer support workers given peer-to-peer support, supervision or psychological aid, if necessary?
Do workforce training programmes include contributions from:
B11. People from the target community?
B12. Professional peers (‘champions’)?

C. Health information systems Aim: check that the service is used by the community and meets users’ needs. Relevance: providers ✓✓ policymakers ✓	Yes	No	Not relevant/comments
C1. Are people from the target community involved in how the service is assessed?
Are suitable systems in place to monitor the:
C2. Usage of the service by the communities?
C3. Quality and impact of the service provided?
C4. Is there a formal process to capture users’ feedback on the service, including complaints?
C5. Are feedback loops in place to ensure that monitoring and user feedback help to improve the service?
C6. Are data gathered (with informed consent where appropriate and in a data protection-compliant manner) for research and advocacy purposes?
C7. Does the service apply quality standards?

D. Medical products and technologies Aim: ensure that all service users have equitable access to care. Relevance: providers✓✓ policymakers ✓✓	Yes	No	Not relevant/comments
D1. Do care protocols, guidelines and policies provide all service users with equitable and barrier-free access to medical products and technologies according to the best possible, evidence-based standard of care that is locally available?